About the role
Full job description
We are hiring a Customer Care Executive to provide professional customer support for a USA-based men's suits, blazers and formalwear business.
The successful candidate will communicate directly with customers in the United States and assist them with product enquiries, sizing, orders, shipping, returns, exchanges and other customer service requirements.
This is a 100% remote position, and candidates must be comfortable working according to USA business hours.
Responsibilities
Key Responsibilities
Respond to customer enquiries through phone, email and chat
Assist customers with questions about suits, blazers, sizing, styles, colours and product availability
Help customers with order placement and order-related enquiries
Provide updates regarding shipping and delivery
Handle returns, exchanges, refunds and customer complaints professionally
Follow up with customers when required
Maintain accurate records of customer interactions
Coordinate with other team members to resolve customer issues
Provide a consistently professional and friendly customer experience
Develop a good understanding of our products in order to confidently assist customers
Requirements
Candidate Requirements
Excellent spoken and written English is essential
Clear and professional telephone communication
Having masters degree is an added advantage.
Experience working with USA customer support is an added advantage
Strong customer service and interpersonal skills
Comfortable communicating with customers in the United States
Previous experience in Customer Service, Customer Care, Call Centre, BPO, Retail Support or E-commerce Support is preferred
Experience with fashion, clothing, men's formalwear or e-commerce will be an advantage
Good computer skills and ability to learn new software quickly
Ability to handle difficult customers calmly and professionally
Strong attention to detail
Must be reliable, punctual and able to work independently
Work-From-Home Requirements
Candidates must have:
Their own laptop or desktop computer
Reliable high-speed internet connection
Reliable electricity/power backup suitable for working a full shift
A quiet and professional environment for handling customer calls
Availability to work USA shifts / night hours in Nigeria
Compensation